01Information We Collect

We collect the following types of information:

Personal Information

• Name, company name, email address, phone number, website, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, phone)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies, pixels (including the Meta pixel) and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Call recordings and transcripts (see Section 4)
• Service history and feedback

02How We Use Your Information

We use collected data for:

• Providing and improving our services
• Scheduling, confirming and reminding you of appointments, including by text message and by automated or AI-voice calls
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Measuring and improving our advertising
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

03SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment confirmations, appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in by entering your mobile number and ticking the consent checkbox in the chat widget on our website
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

• Reply “HELP” for assistance or contact us at [email protected]
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

04Calls, Automated and AI-Voice Calls, and Call Recording

When you book a call or provide your phone number, you agree that we may call you at that number, including with automated technology or an AI-voice assistant, to confirm, remind or follow up on your request. Calls may be recorded for quality, training and record-keeping. Consent to calls and texts is not a condition of purchasing any service. You can withdraw consent at any time by telling us on a call, replying “STOP” to a text, or emailing [email protected]. Call recordings are kept for 12 months unless needed longer for a dispute or a legal requirement.

05Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, our CRM and calling platform)
• SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

06Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot ensure absolute security.

07Cookies & Tracking Technologies

We use cookies, pixels and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our advertising and services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

08Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking “unsubscribe” in our emails
• Opt-out of SMS messages by replying “STOP”
• Opt-out of calls by telling us on a call or emailing us
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 11.

09Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Ting Yu Li.

10Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

11Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: